Your privacy is important to Flex Pharmacy

FLEX Pharmacy is governed by PIPEDA – the Privacy Information Protection and Electronic Documents Act set forth by the Government of Canada, and the Personal Health Information Protection Act (“PHIPA”) as enacted by the Government of Ontario.

SCOPE:
This privacy policy applies to our website markhamflexpharmacy@gmail.com for users in Canada. Third-party sites, whose links are provided on our website, are separate entities, and not subject to this Privacy Policy.

WHAT INFORMATION DO WE COLLECT?
When you use the Flex Pharmacy website, we may collect limited personal information that you provide to us on our online forms, plus general usage data as follows:

Personal information

• Your first name and last name
• Your email address
• Your physical address
• Your telephone numbers
• Prescription names/numbers (for online prescription refill requests)
• Your current pharmacy (for prescription transfers)
• Other information relating to your prescription refill (request, prescription transfer request, or general query)

USAGE DATA
Usage data refers to data that is collected automatically when using our website. This information is not personally identifiable and is collected from the device you use to access our website and includes:

• The IP address of your device
• Browser type, browser version, and mobile operating system (if applicable) used by your device
• The pages you visit on our website
• The length of time you spend on our website
• Other diagnostic data

WHAT DO WE USE YOUR INFORMATION FOR?
The information we collect from you may be used in one of the following ways:

• To process transactions for prescription refills or prescription transfers.
• To contact you about your prescriptions and prescription transfers.
• To respond to your feedback/questions about our services.
• From time to time,  Flex Pharmacy may send you occasional company news, updates, related product or service information, etc. You may change your email preferences for general company news emails at any time by unsubscribing.
• To administer a contest, promotion, survey, or other site feature.
• Your usage data helps us improve our website and service offerings.

DISCLOSURE OF INFORMATION TO OUTSIDE PARTIES:
We value the privacy of our clients.

Your information will not be shared, sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the pharmacy services requested, in compliance with the Ontario College of Pharmacists guidelines, and with respect to the Personal Health Information Act.

https://www.ocpinfo.com/practice-education/practice-tools/fact-sheets/personal-health-info/.

 Flex Pharmacy may disclose your personal information to the extent that it is required to do so by law, and in connection with any legal proceedings or prospective legal proceedings, in compliance with the Ontario College of Pharmacists guidelines as above.

Non-personally identifiable website usage information may be provided to other parties for marketing, advertising, or other uses.

CHANGES TO OUR PRIVACY POLICY:
We may update our privacy policy from time to time, and we will post changes on this page, and update the Privacy Policy modification date below.

This policy was last modified in September 2023.

HOW TO CONTACT US:
If there are any questions regarding this privacy policy, you may contact us using the information below.